Privacy Policy

Privacy Policy

Introduction

Welcome to https://feeding-birds-in-the-summer-uk.feedersandmore.co.uk (hereafter referred to as “Feeding Birds in the Summer UK,” “we,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy outlines our practices regarding the collection, use, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external platforms, websites, or services linked from our site, as they have their own privacy policies. We encourage you to review these policies to understand how your data is handled by third parties.

Processing Activities

Your interactions with us may involve various data processing activities, including:

  • Account Creation: When you create an account on our platform, we collect and store your account information, such as name, email address, and password.
  • Payment Transactions: We process payment details when you make purchases from our online store, including credit card numbers, billing addresses, and order history.
  • Communication: We may contact you via email, phone, or SMS for customer support, marketing purposes (with your consent), or to provide updates about your orders/services.

Personal Data Collection

We collect several types of personal data to enhance your experience with us:

  • Account Information: This includes your name, user ID, and contact details used for account registration.
  • Payment Information: Credit card numbers, expiration dates, and billing addresses are required for processing transactions securely.
  • Financial Data: We may store banking information for recurring payments or refunds, ensuring data security through encryption.
  • Purchase History: Details of your orders, including products purchased, quantities, and transaction dates, help us personalize your shopping experience.
  • Mobile Device Identifiers: Unique device IDs or IP addresses can be used to recognize your device and provide personalized content.
  • Location Data: With your consent, we may access your location to offer tailored recommendations based on your geographical area.
  • Feedback and Reviews: We encourage user feedback and reviews, which help us improve our services; this includes names and comments left by users.
  • Social Media Information: If you choose to log in via social media accounts or share content from our site on social platforms, we may collect data from these sources (subject to their privacy policies).
  • Product Preferences: We track your browsing behavior and product interactions to suggest relevant items and personalize promotions.

Cookies Policy

We use cookies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, enabling core features like login sessions and shopping carts.
  • Preference Cookies: We use these to remember your preferences, such as language settings or display options.
  • Analytics Cookies: They help us understand how our site is used, providing insights into user behavior and allowing us to improve content.

Users can manage their cookie choices through our Cookie Manager, which offers control over non-essential cookies.

Data Retention and Deletion

We retain personal data for legitimate business purposes and in compliance with legal requirements. Once the data is no longer needed for these purposes, we delete or anonymize it securely. Our retention periods are based on:

  • Legal obligations and tax/accounting requirements
  • Order history and customer support needs
  • Marketing and analytics activities
  • Personalized content delivery

Security Measures

We prioritize data security and implement robust measures to protect your personal information:

  • Encryption: We use encryption for data at rest and in transit, ensuring secure communication between our systems and users.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy standards to process certain services on our behalf.
  • Access Controls: Our internal teams have limited access to personal data, with strict guidelines for handling such information securely.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If you are a parent or guardian and believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you may have various rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its use.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Restriction: You may limit our processing of your data under specific conditions.
  • Data Portability: Some jurisdictions allow you to receive your personal data in a structured format.
  • Objection: You have the right to object to and prevent certain uses of your data.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests in accordance with applicable law.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically. The updated policy will be effective immediately upon posting.

Contact Information

For any questions related to privacy, data protection, or this policy, please contact us:

  • Email: [email protected]
  • Mailing Address: Privacy Policy Inquiries, Feeding Birds in the Summer UK, [Your Address]

We value your trust and are committed to maintaining transparency and security throughout our data handling processes.